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Member Access
Member Access

Our Services

OUR SERVICES

What We Offer

At CLEN, we are currently in the launch phase of the network. From the very beginning, we offer concrete, high-value services to our first members, while preparing the next stage of development with a long-term vision.

From Day One

As a founding member, you benefit immediately from the following services:

  • Exclusive representation in your port or country, ensuring visibility and no internal competition
  • Business development support, including internal referrals and early business opportunities
  • Knowledge sharing and peer collaboration through a trusted and professional environment
  • Member-only digital platform for centralized communication, opportunity sharing, and collaboration tools
  • Network visibility, including promotion through CLEN’s digital channels and communication tools
  • Annual member conference (planned from Year 1), featuring in-person meetings, workshops, and guest speakers from the cruise logistics industry
  • Customer support and back-office services, including:
    • Multilingual client communication assistance
    • Commercial support and lead qualification
    • Operational support and logistics coordination
    • Administrative support including documentation follow-up and back-office tasks
  • Digital and communication services, such as:
    • Website creation and redesign
    • Content support and media communication
    • Web marketing and social media strategy
OUR SERVICES

What We Plan to Develop in the Next Phases

Once the network reaches its operational maturity, we aim to implement the following member-driven services:

  • Mutual financial guarantee system, to secure business between members
  • CLEN quality label, highlighting member professionalism and adherence to shared standards
  • Group purchasing programs, providing access to negotiated rates on industry-specific tools, software, and services

Shared operational resources, including templates, SOPs, and cruise logistics documentation

Faq

Asked Free Questions

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CLEN (Cruise Logistics Experts Network) is a global network of logistics professionals dedicated to the cruise industry. We connect experts from around the world to provide seamless, efficient, and reliable logistics solutions for the cruise sector.

How can CLEN help my business?

CLEN helps businesses in the cruise industry by providing access to a trusted network of logistics providers, offering tailored supply chain solutions, and improving operational efficiency through collaboration and expertise. We support businesses in managing port logistics, freight forwarding, supply chains, and more.

To become a member, you must meet our strict entry criteria, including relevant cruise industry experience, operational setup, and a commitment to high-quality service. We carefully vet all potential members to ensure they align with our standards and values.

CLEN is specifically focused on the cruise industry, bringing together a community of experts with specialized knowledge and experience. Our network is human-scale, fostering close collaboration and mutual support, which sets us apart from larger, more generalized logistics networks.

You can contact us through our website’s contact form, email, or phone. Our team is available to answer any questions and discuss how we can support your cruise logistics needs.